You may find the product by searching keyword or by navigating the category of product.
If you're unsure on which products suit you best, please check out our inni beauty finder page.

You can find the information on product description page.

Please kindly understand though there are some products available in Korea, the product issue schedule can vary accordingly to regions due to their own export, custom policy and shipping schedule.

We will try our best to respond to your inquiries on the day that we receive them within 2 days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.

It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.

Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.

You can find the store information in store location.

Should you receive a faulty product or experience any allergic reaction, you may exchange it within 6 months from the date of purchase. For allergic reaction cases, please kindly provide your original purchase receipt and proof of skin allergy (i.e. photo of allergy). Please be informed that at least two-thirds of the original content has to kept intact to process your exchange.

In case you change your mind about your purchase, you may request for an exchange within 1 month from the date of purchase. Product must be in unused/unopened condition, and accompanied by the original purchase receipt.

All exchanges (except for faulty product) must be made at the same store where the product was purchased.

Any exchange/return/refund of promotional products has to be made within 7 days from the date of purchase at the store where the purchase was made. Please be informed that all products have to be in unopened/unused condition and accompanied by the original purchase receipt.

If you have signed up for My INNISFREE Rewards at INNISFREE Singapore stores and have an existing online account, you can continue to use your original password to sign in to your membership account. However, if you have signed up for My INNISFREE Rewards at INNISFREE Singapore store and have yet to register for an online account, you will need to create one using a registered email address.

Once registered, you may check your purchase history and manage your account. You can update your account information as well as check your latest point summary via “My Account”. (Important: Your date of birth can only be changed once.)

If you have forgotten your password, please click "Forgot Your Password?" below “Sign In”. Your login email address is required and a new password will be emailed to you shortly.

You may delete your membership account either online or instore.