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FAQS

FAQs

Products

How can I find the products I am looking for in the website?
You can find the product by searching keyword or by navigating category of product.
If you're not sure which products suits you best, check out inni skin finder page.
What are the ingredients in your product?
You can find the information on product description page.
How come we cannot buy some products that are already issued in Korea?
Please kindly understand even there are some products available in Korea, product issue schedule can be different among regions due to their own export, custom policy and shipping schedule.

Settings & Security

Will my emails or inquiries always be answered?
We will try our best to respond to your inquiries on the day that we receive them within 2 days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I reset my location/language?
Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.

Store

Where can I buy innisfree products?
You can find the store information in store location.

My innisfree Rewards (Account Registration & Sign In)

Account Sign In
If you sign up for My innisfree Rewards at our innisfree stores but you already have an online account earlier, then you can continue to use the original password to sign in to your personal account. However if you sign up for My innisfree Rewards in store and do not have an online account, then you will need to create your personal account using the registered email address.
Update your Profile
Upon registered, you are able to check your purchase history and manage your account accordingly. You can change your account information at any time, as well as to check your latest point summary under “My Account”. *Your birthday date can be changed only once.
I forgot my password, how do I log in?
If you have forgotten your password, please click on "Forgot Your Password?". You will be asked for your login email address and a new password will be emailed to you shortly.
How do I delete my account?
You can cancel your account via online or in store.
Why I hold the My innisfree Rewards card ?
My innisfree Rewards Card must be presented for both point accumulation and point redemption for customer verification purpose.
Under any circumstances where the ‘My innisfree Rewards’ card is lost, damaged or stolen, a replacement fee of RM30 will be imposed for card reissuing.

Have questions? The Innisfree Customer Service Team is happy to help! EMAIL US