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FAQs

Products

What are the ingredients in your product?
You can find the information on product description page
How can I find the products in the website?
You may find the product by searching keyword or by navigating the category of product.
If you're unsure on which products suit you best, please check out our inni beauty finder page.
What are the ingredients in your product?
You can find the information on product description page.
How come we cannot purchase some products that are already issued in Korea?
Please kindly understand though there are some products available in Korea, the product issue schedule can vary accordingly to regions due to their own export, custom policy and shipping schedule.

Settings & Security

Will my emails or inquiries always be answered?
We will try our best to respond to your inquiries on the day that we receive them within 2 days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I reset my location/language?
Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.

Store

Where can I buy innisfree products?
You can find the store information in store location.
What is your Exchange/Return/Refund Policy?
Should you receive a faulty product or experience any allergic reaction, you may exchange it within 6 months from the date of purchase. For allergic reaction cases, please kindly provide your original purchase receipt and proof of skin allergy (i.e. photo of allergy). Please be informed that at least two-thirds of the original content has to kept intact to process your exchange.

In case you change your mind about your purchase, you may request for an exchange within 1 month from the date of purchase. Product must be in unused/unopened condition, and accompanied by the original purchase receipt.

All exchanges (except for faulty product) must be made at the same store where the product was purchased.

Any exchange/return/refund of promotional products has to be made within 7 days from the date of purchase at the store where the purchase was made. Please be informed that all products have to be in unopened/unused condition and accompanied by the original purchase receipt.
Terms & Conditions Apply.

My innisfree Rewards (Account Registration & Sign In)

Account Sign In
If you have signed up for My innisfree Rewards at innisfree Singapore stores and have an existing online account, you can continue to use your original password to sign in to your membership account. However, if you have signed up for My innisfree Rewards at innisfree Singapore store and have yet to register for an online account, you will need to create one using a registered email address.
Updating your Profile
Once registered, you may check your purchase history and manage your account. You can update your account information as well as check your latest point summary via “My Account”. (Important: Your date of birth can only be changed once.)
I forgot my password. How do I retrieve it?
If you have forgotten your password, please click "Forgot Your Password?" below “Sign In”. Your login email address is required and a new password will be emailed to you shortly.
How do I delete my account?
You may delete your membership account either online or instore.

Have questions? The Innisfree Customer Service Team is happy to help! EMAIL US