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FAQs

Products

What are the ingredients in your product?
You can find the information on product description page
How can I find the products in the website?
You may find the product by searching keyword or by navigating the category of product.
What are the ingredients in your product?
You can find the information on product description page.
How come we cannot purchase some products that are already issued in Korea?
Please kindly understand though there are some products available in Korea, the product issue schedule can vary accordingly to regions due to their own export, custom policy and shipping schedule.

Settings & Security

Will my emails or inquiries always be answered?
We will try our best to respond to your inquiries on the day that we receive them within 2 days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I reset my location/language?
Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.

Store

Where can I buy innisfree products?
You can find the store information in store location.

My innisfree Rewards (Account Registration & Sign In)

How do I sign up for the My innisfree Rewards membership?
There are three ways to sign up to the My innisfree Rewards membership:

1. Website: Click on ‘Register’ button located at the bottom of the page and follow the registration prompts.
2. Mobile Application: Download the ‘My innisfree Rewards’ app on your mobile phone and follow the registration prompts.
3. In Store: Please approach one of our Green Beauty Advisers and they’ll be happy to help sign you up.
What are the benefits for Welcome, Green, and Green VIP members?
All members accumulate points on their purchases, receive membership exclusive promotions during innisfree Day, and receive double points on their birthday. Green and Green VIP members receive a birthday gift during their birthday month. Green VIP members also receive a VIP Gift once a year.
What is the My innisfree Rewards membership?
My innisfree Rewards is a rewards membership that allows you to earn points, redeem rewards, receive membership exclusive promotions, welcome and birthday gifts, and receive points for recycling empty innisfree containers in stores. There are three levels of membership: Welcome, Green, and Green VIP.

Have questions? The Innisfree Customer Service Team is happy to help! EMAIL US