If you change the language, it will be automatically
SIGN OUT and you will need SIGN IN again.
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How can I find the products I am looking for in the website?
You can find the product by searching keyword or by navigating category of product.
If you're not sure which products suits you best, check out inni skin finder page.
What are the ingredients in your product?
You can find the information on product description page.
How come we cannot buy some products that are already issued in Korea?
Please kindly understand even there are some products available in Korea, product issue schedule can be different among regions due to their own export, custom policy and shipping schedule.

Settings & Security

Will my emails or inquiries always be answered?
We will try our best to respond to your inquiries on the day that we receive them within 2 days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I reset my location/language?
Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.


Where can I buy innisfree products?
You can find the store information in store location.

My innisfree Rewards (Account & Card)

Account Sign In
If you signed up for My innisfree Rewards at innisfree Taiwan store and you have an online account, you can continue to use your original password to sign in to your personal account. If you signed up for My innisfree Rewards at innisfree Taiwan store and did not have an online account before, you will need to create your personal account based on registered email address.
Updating your Profile
Once registered, you can check your purchase history, and manage your account. You can change your account information at any time, as well as check the your latest point summary through “My Account”.
*Your birthday can be changed only once.
I forgot my password, how do I log in?
If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address and a new password will be emailed to you shortly.
How do I delete my account?
You can cancel your account both online or at store.
Why I hold the My innisfree Rewards card ?
My innisfree Rewards Card must be presented for accumulation and use of ‘My innisfree Rewards’ points.
Because points value as a cash, innisfree need to verify the customer by card.
In the event the ‘My innisfree Rewards’ card is lost, damaged or stolen, a replacement fee of $50 will be imposed

Have questions? The Innisfree Customer Service Team is happy to help! EMAIL US