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FAQs

Products

How can I find the products in the website?
You may find the product by searching keyword or by navigating the category of product.
What are the ingredients in your product?
Only the highest quality ingredients are to be used in innisfree products. You can find the information on product description page. Our formulations while created from nature, are also supported by science – to create a natural effective product.
How come we cannot purchase some products that are already issued in Korea?
Please kindly understand though there are some products available in Korea only, the product issue schedule can vary accordingly to regions due to their own export, custom policy and shipping schedule.

Settings & Security

Will my emails or inquiries always be answered?
We are dedicated to providing you with service that is efficient and knowledgeable. We’ll always try to respond as quickly as possible, on average, you can expect our response within 24-48 hours during the regular business week.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I reset my location/language?
Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.

Store

Where can I buy innisfree products?
You can find the store information in store location.

Have questions? The Innisfree Customer Service Team is happy to help! EMAIL US