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Terms & Conditions

  • innisfree Singapore innisfree Gift-Card Terms of Use and Agreement

    IMPORTANT -- PLEASE READ: The following innisfree Gift-Card Terms of Use and Agreement (the “Terms”) describes the terms and conditions that apply to the purchase and/or use of the innisfree Gift-Card. By purchasing or using the innisfree Gift-Card, the purchaser and/or the user (either or both collectively, “you”) agrees to these Terms. If you do not agree to any of these Terms, please do not purchase or use the innisfree Gift-Card.

    Consumer advisory – AMOREPACIFIC Singapore Pte. Ltd. (“innisfree Singapore”, “we” or “us”), the holder of the innisfree Gift-Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

    PLEASE ALSO TAKE THE TIME TO REGISTER YOUR INNISFREE GIFT-CARD BY USING OUR MOBILE APPLICATION, AS THIS WILL ALLOW YOU TO USE THE INNISFREE GIFT-CARD THROUGH THE INNISFREE APP.

  • 1. innisfree Gift-Card may be used for innisfree Singapore offline purchase only

    The “innisfree Gift-Card” is a stored value facility that may be used by a user for payment of innisfree Singapore merchandise up to its stored value. The innisfree Gift-Card may be in the form of (i) a physical gift card, or (ii) an “innisfree eGift-Card” (described at clause 9 below).

    The innisfree Gift-Card may be purchased with a minimum stored value of S$20, or any larger value as determined by innisfree Singapore, up to a maximum value to be fixed by innisfree Singapore from time to time. In no event will the load limit for any stored value facility exceed S$1,000. innisfree Gift-Cards can be used in the country of purchase, Singapore, only, and can only be used to make payment for merchandise sold at innisfree stores in Singapore. No fees of any kind will be charged against the unused balance of innisfree Gift-Card.

    You must hold innisfree Reward Membership in order to purchase an innisfree Gift-Card. If you purchase an innisfree Gift-Card via the innisfree App (as defined in clause 3 below) or at innisfree Singapore stores, any personal data which you provide to us in order to do so or that arises from your relationship with us will be held pursuant to the innisfree PRIVACY POLICY, which is available at www.innisfree.com/sg/en/customer/privacy.do. You hereby consent to our collection, use, disclosure and processing of your personal data in accordance with the innisfree PRIVACY POLICY and these Terms.

    No credit card, credit line, overdraft protection or deposit account is associated with an innisfree Gift-Card. No interest, dividends or any other earnings on funds loaded on to an innisfree Gift-card will accrue or be paid or credited to you by innisfree Singapore. The value associated with the innisfree Gift-Card is not insured or guaranteed by any person or entity and no bank has undertaken to be liable for the stored value of the innisfree Gift-Card. We reserve the right not to accept or otherwise to limit use of any innisfree Gift-Card, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

  • 2. Redemption / expiry of innisfree Gift-Card

    Stored value of innisfree Gift-Cards may only be used in the country in which the innisfree Gift-Card was purchased, i.e. Singapore. It cannot be used in any other countries.

    The innisfree Gift-Card may be used multiple times until its stored value is exhausted. If the stored value in your innisfree Gift-Card is insufficient to make full payment in respect of a transaction, you may use the innisfree Gift-Card together with other modes of payment accepted by innisfree Singapore to make payment.

    Unredeemed stored value will not be converted to cash or credit balance upon expiry of the innisfree Gift-Card unless required by law or permitted by these Terms. All reward benefits are valid only within their stipulated periods as specified by innisfree Singapore.

    Unless otherwise stated, your innisfree Gift-Card is valid for up to three years after the date of the purchase of such innisfree Gift-Card, whereupon the innisfree Gift-Card will expire and any remaining balance in the expired innisfree Gift-Card will be cancelled immediately and without further notice. For the avoidance of doubt, notwithstanding anything to the contrary in these Terms, any such remaining balance shall be non-refundable.

    No membership rewards points are accumulated in respect of a purchase of an innisfree Gift-Card on promotion or sale, or a purchase of merchandise using an innisfree Gift-Card purchased on such promotion or sale.

    The innisfree Gift-Card is not a cash card or a substitute for cash, nor is it a credit card or charge card. The innisfree Gift-Card stored value is a non-refundable pre-payment for innisfree Singapore merchandise and may only be used for the purchase of such innisfree Singapore merchandise.

  • 3. View your balance / Register your innisfree Gift-Card on the innisfree App

    You can view your innisfree Gift-Card balance on innisfree Singapore’s application for mobile devices (the “innisfree App”), after registering your innisfree Gift-Card on the innisfree App. To register your card, access the “Gift Card” section on the innisfree App, select your innisfree Gift-Card personal identification number (“PIN”), and register on the innisfree App. Your innisfree Gift-Card balance would be shown on the innisfree App thereafter.

    Once you have used a physical innisfree Gift-Card at an innisfree Singapore store, you will not be able to register the innisfree Gift-Card on the innisfree App. Please register the innisfree Gift-Card on the innisfree App before using the card, if you wish to be able to use the innisfree Gift-Card through the innisfree App.

    As soon as the physical innisfree Gift-Card is registered on the innisfree App, the existing physical card is automatically de-activated. Thereafter, you may use the innisfree App to redeem the innisfree Gift-Card stored value.

  • 4. Refunds

    No refunds are permitted with respect to innisfree Gift-Cards.

  • 5. Lost or stolen innisfree Gift-Cards

    If you suspect that someone has copied or stolen your innisfree Gift-Card, contact Customer Service immediately (at cs@sg.innisfree.com). innisfree Gift-Cards will not be replaced if lost or stolen, and should be safeguarded accordingly. innisfree will not be liable for and will not reimburse the stored value of any lost or stolen innisfree Gift-Cards. Please do not display your innisfree Gift-Card number and PIN online.

    We may in our discretion invalidate any innisfree Gift-Card which we reasonably believe is forged, cloned, tampered with or stolen, or unauthorizedly, fraudulently or otherwise unlawfully issued or used, and in such a case, its unutilized stored value will not be refunded.

  • 6. Limitations

    You may not use an innisfree Gift-Card to purchase another innisfree Gift-Card.

    innisfree Gift-Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, regardless of whether or not the stored value has been fully or partially utilized, except to the extent required by law. An innisfree Gift-Card’s stored value may not be transferred to another innisfree Gift-Card. While you may give an innisfree Gift-Card to another person as a gift or distribute it free of charge, you shall not resell an innisfree Gift-Card for money or money’s worth.

    The innisfree Gift-Cards may be purchased in bulk, except that a bulk purchase transaction shall not exceed a maximum amount of S$20,000. Bulk purchases may also be subject to anti-money laundering checks by us,] and we may refuse to enter into a bulk purchase transaction if such a purchase is suspected or found to be contrary to applicable laws or regulations.

    For innisfree Gift-Cards offered at a discounted value or on promotion, innisfree reserves the right to limit the number or the total stored value of such innisfree Gift-Cards purchased per person.

  • 7. Customer Service

    If you need assistance with any aspect of your purchase, ownership, or use of your innisfree Gift-Card, please contact Customer Service (at cs@sg.innisfree.com) or refer to the gift-card FAQs on the innisfree Singapore webpage and the innisfree App. Please refer to your order number in your communications with us.

  • 8. Payment methods

    innisfree Gift-Cards may be paid for using valid Visa, Visa(debit), Mastercard, Mastercard(2-series), Mastercard(debit), Mastercard(prepaid), American Express, Discover, Diners Club, JCB, UnionPay cards on the innisfree App, and using an Visa, Master, AMEX, Nets, UnionPay, JCB or cash at innisfree Singapore stores.

  • 9. innisfree eGift-Cards

    The innisfree eGift-Card program allows you to purchase and send a virtual innisfree Gift-Card via mobile message/social networking sites (“SNS”), using a verification code.

    You may choose the design and stored value amount and complete your purchase using a credit card. You will need the mobile number/SNS account details of the intended recipient of your innisfree eGift-Card. The purchaser/sender of the innisfree eGift-Card is responsible for the correct entry of a valid mobile number/SNS account details for the recipient of the innisfree eGift-Card as well as of the purchaser/sender’s own phone number before purchase of the innisfree eGift-Card.

    innisfree Singapore will not be liable for the purchase of an innisfree eGift-Card made with the recipient’s phone number/SNS account details entered incorrectly, resulting in the intended recipient’s non-receipt of the innisfree eGift-Card verification code or the use of the innisfree eGift-Card by a wrong recipient.

    The recipient of your innisfree eGift-Card will receive an SMS or SNS message notifying them that they have received an innisfree eGift-Card from you. In order to redeem the innisfree eGift-Card, he/she will have to accept the innisfree eGift-Card for use with the innisfree App.

    You may verify the recipient’s acceptance of your innisfree eGift-Card when they accept the innisfree eGift-Card using the verification code. An innisfree eGift-Card is exactly like any other innisfree Gift-Card and the terms which apply to an innisfree Gift-Card also apply to an innisfree eGift-Card. We do not allow any refunds on the innisfree eGift-Card.

    The innisfree eGift-Card can only be purchased on the innisfree App. The innisfree eGift-Card is to be used only as a gift and cannot be resold for value. The purchase, transmission, redemption and/or use of an innisfree eGift-Card that is purchased through any channels other than the innisfree App is not authorized by us.

    We reserve the right not to honor any innisfree eGift-Card or otherwise limit use of an innisfree eGift-Card if we reasonably believe that the purchase, transmission, redemption and/or use of such innisfree eGift-Card is unauthorized, fraudulent or otherwise unlawful.

    innisfree Singapore does not store the credit card information you provide at the time you purchase the innisfree eGift-Card via the innisfree App. The credit card information you provide at the time of purchase is collected, stored and managed by the payment gateway company for the innisfree eGift-Card in accordance with the payment gateway company’s privacy policy, available at http://stripe.com/us/privacy. Please review the payment gateway company’s privacy policy before you provide your credit card information.

  • 10. Receipts and Statements

    You will not receive itemized statements of transactions made using your innisfree Gift-Card or under your innisfree Gift-Card account. If you have registered your innisfree Gift-Card on the innisfree App, you may check the balance of your innisfree Gift-Card or review the most recent transactions on your innisfree Gift-Card using the innisfree App. When you use your innisfree Gift-Card at a participating innisfree Singapore store, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using an innisfree Gift-Card and will provide the remaining balance of your innisfree Gift-Card. You should keep your receipts and check your online statement to ensure that your innisfree Gift-Card balance is correct.

  • 11. Our Policies

    These Terms are governed by the laws of Singapore.

    Any claim or dispute between you and innisfree Singapore that arises in whole or in part from the Sites or the Interactive Services shall be decided exclusively by a court of competent jurisdiction located in Singapore. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and innisfree Singapore’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. It is the express wish of the parties that these Terms and all related documents be drawn up in English. To the extent permitted by applicable laws, you and innisfree Singapore agree that any cause of action arising out of or related to an innisfree Gift-Card must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred. A person who is not party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act to enforce any of these Terms.

    We may (at our sole discretion) and without giving any reason suspend or terminate the innisfree Gift-Card program at any time with or without prior notice to you.

  • 12. Limitation of liability

    To the maximum extent permitted by law, subject to applicable consumer protection provisions, innisfree Singapore will not be liable for claims or damages of any kind arising out of or in connection with your purchase or use of the innisfree Gift-Card, including but not limited to damages arising out of changes to or termination of the innisfree Gift-Card program or as a result of you redeeming and/or using the innisfree Gift-Card. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive, special or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

    innisfree Singapore reserves the right to amend the Terms governing the purchase and/or use of the innisfree Gift-Card / innisfree eGift-Card without prior notice.